Answers to your most frequently asked questions
Welcome to the Guido Tavolo FAQ. Here you’ll find clear answers about our table runners, materials, sizing, orders, and delivery. If you need additional assistance, our customer support team is always happy to help.
Orders & Shipping
1. What are the shipping costs?
Shipping costs are calculated at checkout based on your location and selected delivery option. We strive to offer affordable and reliable shipping across the United States.
2. How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery usually takes 6–9 business days depending on your location within the United States.
3. Can I track my order?
Yes. Once your order ships, you will receive a tracking number by email. You can also check the status of your shipment on our tracking page.
4. Can I change or cancel my order?
Yes, if your order has not yet been processed for shipping. Please contact us as soon as possible at hello@guidotavolo.com.
5. Do you ship internationally?
At the moment, Guido Tavolo primarily serves customers within the United States. International shipping may be available for select regions.
6. What if my order arrives incomplete?
Some orders may be shipped in separate packages. If an item is missing, it may arrive shortly after. If you have not received it within a few days, please contact our support team.
Products & Materials
7. What is a table runner?
A table runner is a decorative fabric placed along the center of a table. It enhances the appearance of the table setting while protecting the surface and adding texture to the dining space.
8. What materials do you use for your table runners?
Our collections feature carefully selected fabrics designed to combine durability, elegance, and comfort. Materials include:
- Linen for a natural and timeless look
- Cotton for everyday use
- Cheesecloth and gauze for soft, flowing decorative styles
- Burlap and jute for rustic or farmhouse interiors
- Lace, quilted, and velvet fabrics for more refined occasions
9. How do I choose the right table runner size?
The ideal size depends on the length of your table and how much overhang you prefer. As a general guideline:
- 6 ft table → 72–90 inch runner
- 8 ft table → 108 inch runner
- Long banquet tables → 120 inch runner or longer
10. Can table runners be used on different types of tables?
Yes. Table runners can be used on dining tables, coffee tables, console tables, or kitchen islands. They are a versatile decorative element suitable for many surfaces.
11. Are your table runners suitable for weddings or special events?
Yes. Our collections include elegant options such as cheesecloth runners, lace runners, and textured fabrics that are popular for weddings, celebrations, and seasonal gatherings.
12. How should I care for my table runner?
Care instructions depend on the fabric. Many of our cotton and linen runners can be machine washed on a gentle cycle, while delicate fabrics may require hand washing or dry cleaning.
13. Do the colors match the photos on the website?
We strive to represent colors as accurately as possible. However, slight variations may occur depending on lighting conditions and screen settings.
Decor & Use
14. When should I use a table runner?
Table runners can be used every day or for special occasions. They are especially popular for holiday dinners, seasonal decoration, weddings, and family gatherings.
15. Can I place a table runner without a tablecloth?
Yes. Many people place a runner directly on the table surface to highlight the natural material of the table while adding decorative contrast.
16. Do you offer runners for different interior styles?
Yes. Our collections include designs suitable for many decor styles such as:
- Farmhouse
- Modern
- Vintage
- Boho
- Seasonal and festive designs
Payment & Returns
17. What payment methods are accepted?
We accept major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Shop Pay.
18. My payment failed. What should I do?
Please try another payment method or a different browser. If the issue persists, contact us at hello@guidotavolo.com.
19. Can I return a product?
Yes. You have 30 days after delivery to request a return if the product is unused and in its original condition. Please consult our refund policy for full details.
Support & Privacy
20. How can I contact customer support?
You can reach us anytime at:
Email: hello@guidotavolo.com
Phone: +1 914 677 0954
Address: 96 Allée Anne Godeau, 93100 Montreuil, France
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
SIRET: 95406205500015
21. Is my personal information secure?
Yes. Guido Tavolo uses secure encrypted payment systems and protects your personal information according to strict privacy standards. For more details, please read our privacy policy.